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Services

Transform Your IT Support

Fireflies MSP provides several key services

MSP Staff Hiring

  • Engineers ranging from Level 1 to Level 3
  • Custom hiring based on MSPs’ requirements (qualifications, experience)
  • MSPs get the final interview and selection of candidates
  • All HR, legal, and employment aspects are managed by the company

Help Desk Solution

  • Cost-effective help desk services, offering multiple ticket management systems
  • Staff operate at 40-50% of the cost of direct hires in regions like Ireland
  • Fixed pricing

White-Label Help Desk

  • Available as a white-label solution, allowing MSPs to integrate the service seamlessly into their operations under their own branding

Maintenance & Support

  • Core working hours from 8 AM to 6 PM (support desk monitored from Monday to Friday)

Project Engineers & Additional Staffing

  • Beyond help desk services, the company offers project engineers, further expanding MSPs' service capabilities

ISO 2071 Compliance & PSA Integration

  • Ensures high standards for operations, service levels, and compliance

Key Services Provided

MSP Staff Hiring

  • Engineers ranging from Level 1 to Level 3
  • Custom hiring based on MSPs’ requirements (qualifications, experience)
  • MSPs get the final interview and selection of candidates
  • All HR, legal, and employment aspects are managed by the company

Help Desk Solution

  • Cost-effective help desk services, offering multiple ticket management systems
  • Staff operate at 40-50% of the cost of direct hires in regions like Ireland
  • Fixed pricing

White-Label Help Desk

  • Available as a white-label solution, allowing MSPs to integrate the service seamlessly into their operations under their own branding

Project Engineers & Additional Staffing

  • Beyond help desk services, the company offers project engineers, further expanding MSPs' service capabilities

Their Maintenance & Support

  • Core working hours from 8 AM to 6 PM (support desk monitored from Monday to Friday)

ISO 2071 Compliance & PSA Integration

  • Ensures high standards for operations, service levels, and compliance
Illuminate Your IT Support with Fireflies MSP • Illuminate Your IT Support with Fireflies MSP • Illuminate Your IT Support with Fireflies MSP • Illuminate Your IT Support with Fireflies MSP • Illuminate Your IT Support with Fireflies MSP • Illuminate Your IT Support with Fireflies MSP • Illuminate Your IT Support with Fireflies MSP •
Illuminate Your IT Support with Fireflies MSP • Illuminate Your IT Support with Fireflies MSP • Illuminate Your IT Support with Fireflies MSP • Illuminate Your IT Support with Fireflies MSP • Illuminate Your IT Support with Fireflies MSP • Illuminate Your IT Support with Fireflies MSP • Illuminate Your IT Support with Fireflies MSP •

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